The configuration wizard is in the Admin section of the platform. It’s a to-do list with the most important steps that every moderator should know about when setting up CMNTY Platform. We hope the wizard saves you time getting started. At this moment, the checklist only lists the settings you […]
The Carousel widget
Think of the Carousel as a slideshow highlighting various posts or areas of your platform in one section. The Carousel is generally located on the top of the homepage and will automatically scroll through the module posts you select to showcase. We offer two types of Carousel designs, one focused on images […]
Feedback Page
Your members can report and submit a technical issue within your community using the default Feedback page. The email will be sent to the platform sender address. The Feedback page allows a member to enter a description and attach a file up to 1000mb. Using Language Overrides, you can customize the language if […]
Security settings
The security page allows you to modify certain user security settings for your platform. To access Security settings, please follow the following steps: Go to the Admin section of your CMNTY Platform. On the top menu, go to Configure. On the left menu, go to Security. The first set of […]
Where can I monitor your servers’ status?
The CMNTY status page monitors our server systems and shows their status. There are four status levels. Operational Performance Issues Partial Outage Major Outage To access the CMNTY status page, click here. You can find your server and region in Analyze in Admin under System > Platform Info. If you are having trouble […]
How do I cancel my subscription?
You can cancel your paid subscription at any time using the following instructions: Go to the Admin section of your CMNTY Platform. Under your user settings in the upper right, go to Payment. Go to Billing Details on the left menu. Under the Billing Details Information, go to Cancel my subscription. […]
About user roles
There are two primary types of user roles: Predefined user roles and Custom user roles. Custom user roles Custom user roles can be created by community managers based on the predefined user roles. When you create custom roles, you always choose a predefined user role as a base template for your […]
Merging user data during import
If you have new data available about your participants in a CSV file and want to automatically add it to either existing user profiles or existing invites, you can upload and merge this data automatically. Start by making sure the profile field(s) you want to import have been created by […]
Setting up the registration form
Create a registration To create a registration form for your CMNTY Platform, you must select which profile fields you want to show on your registration form. You can do this by following the steps below: Go to Participants at the top menu of Admin. Underneath Users, choose Profile Fields at the left […]
Pausing and Other Platform Options in CMNTY Hub
CMNTY Hub allows for a number of functions to manage and maintain platforms. Through Hub you can Activate, Update, Edit, Pause, Internal Use, Protect, or Delete platforms. Below we cover these options and share tips on using them. Activate Hub Platforms Activating a platform takes an existing platform and You can activate […]