The configuration wizard is in the Admin section of the platform. It’s a to-do list with the most important steps that every moderator should know about when setting up CMNTY Platform. We hope the wizard saves you time getting started. At this moment, the checklist only lists the settings you […]
The Carousel widget
Think of the Carousel as a slideshow highlighting various posts or areas of your platform in one section. The Carousel is generally located on the top of the homepage and will automatically scroll through the module posts you select to showcase. We offer two types of Carousel designs, one focused on images […]
Feedback Page
Your members can report and submit a technical issue within your community using the default Feedback page. The email will be sent to the platform sender address. The Feedback page allows a member to enter a description and attach a file up to 1000mb. Using Language Overrides, you can customize the language if […]
Security settings
The security page allows you to modify certain user security settings for your platform. To access Security settings, please follow the following steps: Go to the Admin section of your CMNTY Platform. On the top menu, go to Configure. On the left menu, go to Security. The first set of […]
Where can I monitor your servers’ status?
The CMNTY status page monitors our server systems and shows their status. There are four status levels. Operational Performance Issues Partial Outage Major Outage To access the CMNTY status page, click here. You can find your server and region in Analyze in Admin under System > Platform Info. If you are having trouble […]
How do I cancel my subscription?
You can cancel your paid subscription at any time using the following instructions: Go to the Admin section of your CMNTY Platform. Under your user settings in the upper right, go to Payment. Go to Billing Details on the left menu. Under the Billing Details Information, go to Cancel my subscription. […]
Setting up SSO with CMNTY and Google G-Suite
This article explains how to set up SAML-based SSO (Single Sign-On) between CMNTY Platform and G-Suite (Google), where G-Suite will be your Identity Provider and CMNTY Platform will be your Service Provider. This works with corporate Google accounts (which are part of G-Suite), not regular Gmail accounts. Configuring the identity provider […]
Importing CSV files
You can import members from a CSV file. You may want to do this when you have a list containing email addresses and additional profile information (i.e. first and last names, pre-screening preferences, etc.). You can upload your CSV file by following the steps below: Go to Participants at the top menu […]
Merging user data during import
If you have new data available about your participants in a CSV file and want to automatically add it to either existing user profiles or existing invites, you can upload and merge this data automatically. Start by making sure the profile field(s) you want to import have been created by […]
Using dynamic user groups
CMNTY Journey tip #12 Our twelfth stop of your Journey is to explore how to segment content to specific users for relevance. Our Dynamic User Group system allows for automatic updates to groups based on engagement, profile details, and responses to questions within the platform. You can automatically populate user […]