Your members can report and submit a technical issue within your community using the default Feedback page. The email will be sent to the platform sender address. The Feedback page allows a member to enter a description and attach a file up to 1000mb. Using Language Overrides, you can customize the language if […]
Security settings
The security page allows you to modify certain user security settings for your platform. To access Security settings, please follow the following steps: Go to the Admin section of your CMNTY Platform. On the top menu, go to Configure. On the left menu, go to Security. The first set of […]
Setting up SSO with CMNTY and Google G-Suite
This article explains how to set up SAML-based SSO (Single Sign-On) between CMNTY Platform and G-Suite (Google), where G-Suite will be your Identity Provider and CMNTY Platform will be your Service Provider. This works with corporate Google accounts (which are part of G-Suite), not regular Gmail accounts. Configuring the identity provider (G-Suite) […]
About user roles
There are two primary types of user roles: Predefined user roles and Custom user roles. Custom user roles Custom user roles can be created by community managers based on the predefined user roles. When you create custom roles, you always choose a predefined user role as a base template for your […]
Setting up the registration form
Create a registration To create a registration form for your CMNTY Platform, you must select which profile fields you want to show on your registration form. You can do this by following the steps below: Go to Participants at the top menu of Admin. Underneath Users, choose Profile Fields at the left […]
Merging user data during import
If you have new data available about your participants in a CSV file and want to automatically add it to either existing user profiles or existing invites, you can upload and merge this data automatically. Start by making sure the profile field(s) you want to import have been created by […]
Using dynamic user groups
CMNTY Journey tip #12 Our twelfth stop of your Journey is to explore how to segment content to specific users for relevance. Our Dynamic User Group system allows for automatic updates to groups based on engagement, profile details, and responses to questions within the platform. You can automatically populate user […]
About Invites
Invites are mostly used for Invite only platforms. New members need an invite link to register to the platform. An invite email contains a unique link that directs the member to the registration page. This link can only be used once. There are a few ways to send invitations: Send […]
Importing CSV files
You can import members from a CSV file. You may want to do this when you have a list containing email addresses and additional profile information (i.e. first and last names, pre-screening preferences, etc.). You can upload your CSV file by following the steps below: Go to Participants at the top menu […]
Pausing and Other Platform Options in CMNTY Hub
CMNTY Hub allows for a number of functions to manage and maintain platforms. Through Hub you can Activate, Update, Edit, Pause, Internal Use, Protect, or Delete platforms. Below we cover these options and share tips on using them. Activate Hub Platforms Activating a platform takes an existing platform and You can activate […]