Your members can report and submit a technical issue within your community using the default Feedback page. The email will be sent to the platform sender address. The Feedback page allows a member to enter a description and attach a file up to 1000mb. Using Language Overrides, you can customize the language if […]
Security settings
The security page allows you to modify certain user security settings for your platform. To access Security settings, please follow the following steps: Go to the Admin section of your CMNTY Platform. On the top menu, go to Configure. On the left menu, go to Security. The first set of […]
Setting up SSO with CMNTY and Google G-Suite
This article explains how to set up SAML-based SSO (Single Sign-On) between CMNTY Platform and G-Suite (Google), where G-Suite will be your Identity Provider and CMNTY Platform will be your Service Provider. This works with corporate Google accounts (which are part of G-Suite), not regular Gmail accounts. Configuring the identity provider (G-Suite) […]
Importing CSV files
You can import members from a CSV file. You may want to do this when you have a list containing email addresses and additional profile information (i.e. first and last names, pre-screening preferences, etc.). You can upload your CSV file by following the steps below: Go to Participants at the top menu […]
Setting up the registration form
Create a registration To create a registration form for your CMNTY Platform, you must select which profile fields you want to show on your registration form. You can do this by following the steps below: Go to Participants at the top menu of Admin. Underneath Users, choose Profile Fields at the left […]
Using dynamic user groups
CMNTY Journey tip #12 Our twelfth stop of your Journey is to explore how to segment content to specific users for relevance. Our Dynamic User Group system allows for automatic updates to groups based on engagement, profile details, and responses to questions within the platform. You can automatically populate user […]
About user roles
There are two primary types of user roles: Predefined user roles and Custom user roles. Custom user roles Custom user roles can be created by community managers based on the predefined user roles. When you create custom roles, you always choose a predefined user role as a base template for your […]
Merging user data during import
If you have new data available about your participants in a CSV file and want to automatically add it to either existing user profiles or existing invites, you can upload and merge this data automatically. Start by making sure the profile field(s) you want to import have been created by […]
Tips on general management of a CMNTY project
CMNTY Platform is a diverse tool and can, therefore, be used in several ways to achieve different goals. Although you are free to choose and combine various functionalities to meet the purpose of your project, we would like to provide you with a couple of guidelines that will help you […]
Using the Sandbox platform
Sandbox platforms can be used to make exact copies of existing platforms, except that no notifications or emails can be sent from a sandbox platform to users. Simply synchronize a sandbox platform with a live platform and use it, e.g. to test an impact of a software update, design changes […]