The name of the platform is the name which users will see at their browsers tab and in the top bar of their browsers. You can change this by following the steps below: Go to Configure at the top menu in Admin. Choose Platform Details at the left menu. Type your Platform Name. […]
Resetting content
Sometimes it’s necessary to start from scratch. Resetting data is mostly used when you want to re-use your platform and you want to clean up for a fresh start. Resetting data will remove data irretrievably. Keep in mind that it might take approximately 30 days to remove all data from our […]
How to log in as a participant
The platform view of a moderator differs from the platform view of a user. For example: as a moderator, you can see the draft items of all modules, and a participant can only view active items. Sometimes you may want to see what your platform content looks like from a […]
Deleting Users
You can delete users from your CMNTY platform by following the steps below: Go to Participants at the top menu in Admin. Underneath Users, choose User Management at the left menu. In the Options drop-down menu next to a user, choose Delete. You will see two options for deleting user data […]
Setting the platform status
Platform Status allows admins to select the visibility of your platform and its content. Available platform statuses are: Open When the platform status is set to Open, the platform will be open for everyone. Members don’t need to log in to see content, but they do need an account to […]
Using the Sandbox platform
Sandbox platforms can be used to make exact copies of existing platforms, except that no notifications or emails can be sent from a sandbox platform to users. Simply synchronize a sandbox platform with a live platform and use it, e.g. to test an impact of a software update, design changes […]
Tips on general management of a CMNTY project
CMNTY Platform is a diverse tool and can, therefore, be used in several ways to achieve different goals. Although you are free to choose and combine various functionalities to meet the purpose of your project, we would like to provide you with a couple of guidelines that will help you […]
Pausing and Other Platform Options in CMNTY Hub
CMNTY Hub allows for a number of functions to manage and maintain platforms. Through Hub you can Activate, Update, Edit, Pause, Internal Use, Protect, or Delete platforms. Below we cover these options and share tips on using them. Activate Hub Platforms Activating a platform takes an existing platform and You can activate […]
Configuring Two-Factor Authentication (2FA)
What is 2FA? You can make the login process more secure by using the two-factor authentication method. With two-factor authentication (often called 2FA), you can add a second layer of protection to your account and that of your community members. When activated, each time you log in, the system will […]
Allowing “Opting-out” Settings
Opt-out is the ability for a user to subscribe or unsubscribe to an email notification or newsletter. A user is subscribed to all active email notifications by default. The notification emails that allow users to opt-out have a note in the email footer that links users to the profile page […]