About the Questionnaire module

The Questionnaire Module is a comprehensive solution that allows you to create surveys for both quantitative and qualitative research. It is possible to make questions required, randomize questions, pipe answers from one question to another, add logic and if you use the Gamification feature, award points or badges to members who have completed the questionnaire.

You can change settings and configure your Questionnaire module by following the steps below:

1. Go to Activities at the top menu in Admin.
2. Choose Questionnaire on the menu.
3. Choose Add Questionnaire to create a new survey.
4. You can set a start and end date to your questionnaire, add a featured image or an attachment, and assign your questionnaire to a specific user group or let everyone complete it.

Questionnaire offers extensive question types to meet the needs of your research. You can add a question to your Questionnaire by following the steps below:

1. Go to the Create tab within your Questionnaire.
2. On this page, choose to Add Question at the + icon.
3. Select the type of question you want to program.

Below you will see an overview of all the optional questions and an explanation:

• Descriptive Text 
• Open Question
  If you add an open question to your questionnaire, your respondents are able to tell you about their experiences in their own words. Open questions are used for qualitative results.
• Numerical Question
  A numerical question allows you to ask your community members to fill in a field with a number. It is possible to preset a range of values (i.e. 1-100) and have our system check to make sure that the response is within that range.
• Multiple Choice
  When you add a multiple choice question, respondents choose the best possible answers from the options you give them. While making a multiple choice question, you can determine whether your respondents can provide one answer only or select multiple answers and if the answers options are images.
• Multiple Choice Grid
  A multiple choice grid question allows you to ask your community members multiple questions that all have the same answer possibilities. The respondent can select multiple answers for each question.
• Ranking Question
  Allow participants to drag-and-drop or enter a numbered order for answer options to share a ranking.
• Rating Scale Matrix
  With a rating scale matrix question, you can ask your respondents multiple questions that have the same answer possibilities.
• Slider Question
  Slider questions are used for questions that require answers on a scale. Respondents answer the question by moving the slider to the value of their choice.
• Date select
  A date question allows you to ask your community members to answer a question by selecting a date. Community members will see a date-picker which makes it easy to select a valid date.
• HeatMap
  A heatmap allows you to share an image with users and have them select positive and negative aspects, which they can share the comments on. Community members can upload the images and review a map of the points and comments in questionnaire analysis.

Create Logic

To control the flow of your surveys, we offer extensive logic options to order and route participants through the Questionnaire. Create rules in the Logic tab to review the route based on your questions and add rules to customize the flow to your needs.

When ready to launch the Questionnaire live, select Publish at the top right and survey will become live or scheduled and send an email notification when active for participants.

Analyzing Results module

CMNTY Platform also lets you easily analyze the questionnaire results in the quantitative analysis part. You will find colorful, easy-to-read graphs so that you can see your quantitative data at a glance and, for qualitative responses, you can search for keywords or terms. Graphs can be downloaded as PDFs in case you want to share them with clients or colleagues and we have an Export Tool that lets you get at the raw data.

You can also filter your results to show only response data from certain user groups or individual users, giving you easy access to even the most granular data. Learn more about analyzing the Questionnaire module.